hello friends iâ´m sergio oliveira, and here we have eduardo vargas. as usual, and today we also have a good friend here alfonso monreal from onstar mexico we have known each other for maybe lets not say how long, but for me he is poncho, how are you poncho? very good thank you iâ´m really happy to be with you guyes here today thank you again,
about a month ago we had the squad for stolen vehicles from the police station for zapopan and we asked about ways that people can use to protect their investments, in this case their cars and i mentioned onstar and they looked at me very confused as to what type of food that is. so from there we got the idea for you to come
and explain to everyone about onstar, what is onstar? thank you, onstar is a service for communication and safety which is personalized from general motors, for general motors its a combination of technology and support service that is integrated in the vehicles, how does it work?
its very easy to operate, the control is in the rearview mirror there are 3 buttons, a blue button, a red button which make the connections and a white or black button which is useful when driving from there the vehicle counts with basically having an integrated phone from there you make a connection by
pressing a button and they answer in a core center which we have developed for these kinds of services, this all has history with very old technology were talking about 20 years of technological developments from a long time ago for the things we have developed onstar had its 20th aniversary a few days ago on the 26th of september
the objective for the development of onstar was to help people who use cars a little bit more than what you could get by local assistance and that is where the idea came from, to use technology to get information on the vehicles ll the time, we know that vehicles have a computer or many computers for transportation, they have
sensors everywhere and what general motors did to say we are going to use those sensors we are going to use that information but were also going to put someone there to help you use that information, and from there comes the idea for the point for communication once we press the button and the connection is made, we are answered by an adviser this is avaliable 24 hours a day any day of the week
and since its personalized they can ask you how you are by name and how can i help you? and generally speaking clients are refered to by their last name but what they do is know in what vehicle you are in they know where you are they know if you are moving, and at what speed your going -big brother which orson wells was talking about, in 1984, he missed the year its important to know that its not a big brother because it happens only after you press the button
but it doesnâ´t have a camera right? it does not. so you canâ´t see in there with your girlfriend or any of that? that does not happen its only a phone, but what does it do? what is its function? you have 3 buttons there and you press it and they answer and then what? i saw a comercial with a mokey in the back that hit the robber a little mokey came out and cleaned the windshield something like that. lets say that at the moment
that you make the connection they ask you what they can do for you, it works because your somewhere and want to find a place that you donâ´t know or a point of interest a point of interest could be a gallery a bakery - thats something a gps does isnâ´t it? but here a person does it while your driving and you donâ´t have to stop and input the information into the gps; you just press the button and the person
answers and asks how they can help you i want to go to this adress or im looking for this or that or i want to go to this place and that can be in a city or anywhere in our country, for navigation. that is an advantage i understand what that is worth i was also doubtful of it before using the system for the first time
but what alfonso is saying is true because your driving and many times its not that you donâ´t want to stop its that you canâ´t and if you do stop, you might not know how to operate it in an efficient way to be able to find a specific bakery and here your not going to talk with a computer which is preprogramed
with information and if its not there then too bad, your talking to a real person which has a gps which help from google maps or anything else, and they can help you find your way and they are going to tell you where to go but if halfway through you say you also need somethign else, they can send you the route through gps
but the gps system from onstar is only one of their services but as you asked, whats it good for? i told you about the location part and to be able to know other things say your going on the highway and you donâ´t know the current state of the car and one of the lights on the dashboard goes on, you press the button and ask them what it means and they give you a disgnotic of the vehicle - thats awesome.
so they make a diagnostic for the vehicle ask for a minute or two to get results so it sens a message to the system for information and it tells you that the light that is on means that you have to check the transmission if you didnâ´t fill up on gas, your clearly not going anywhere which is something that the person on the line might not tell you- yeah they wonâ´t tell you that but they will tell you an oil change, transmission needs to be serviced
the abs need to be checked the onstar system needs to be checked. so you can take it to your mechanic before goign out? yes you know how they say if your going out on the highway take it to your mechanic, but you wouldnâ´t need to, you just press the button and you have a mechanic there to tell you of any issues you have a scaner avaliable 24 hours a day its a scaner, not a mechanic a mechanic might be able to fix any issues, but lets go
to a short break and weâ´ll be back shortly that okay? yes, okay then. weâ´re going on a short break, donâ´t leave. weâ´re back boys. very well we are back and will continue talking with poncho monreal about onstar which is a service from general motors, we talked about the navigation service and diagnostics, the diagnostics at the momment when the caer presents a failure
which could happen anytime, sometimes we canâ´t recognize some problems with the vehicle, if your husband or mom is around i have something here, that looks like rain so what does that mean? and by having the disgnostic you can know if its a serrious problem i recommend looking- before they recommend
anything they offer to make an appointment for you at the distributor which you put in your registry - or the nearest one or the nearest one if your traveling so you can go to the distributor, so they make that contact for you and they program the service, maintenance and repair for the problems the diagnostic is presenting and what other uses does it have? we have a mobile application
on smart phones, in which you can see how much fuel you have as well as efficiency, and you can also see the vehicle from there, start the vehicle from there, turn on the lights from there, and why? because if your at a parking lot and you donâ´t remember where you parked. its happened to me before, i had to use the car alarm so it would make a sound. so from there you can open the application and make the lights and alarm
go off and you can locate it from there saying oh its a floor below, or above or on the other side- but in a lower one you wouldnâ´t get any signal it would have to be in one that does not have a roof right? weâ´re had experiences where it can be a level lower or even up to 2 levels below. it goes that far? yes. in some - its not gps necessarily its actually a signal. okay. so the car sends a message
its not like satelite music where you lose the signal in a tunnel or a bridge or something like that because this is the combination of gps, and data signals via a phone line how many times does it happen where you have a few bags in your hands and you press or you donâ´t even use the key to open the car that much just by getting close you open the car open the trunk, put everything in close it
and realize you forgot the keys inside, it doesnâ´t happen as often now but it does happen can i open it with the phone? you can open it with the phone, obviously there is a code you need, which is what i was about to ask about, if they steal my phone can they take my car too? no because there is a security code you decide what you want your code to be, like a pin number with a credit card and you do that on your phone and after that you can acess it
no real problems there. and then we have the subject of accidents thats where i was going, these are the services for assistance the services for emergencies which is the red button is the topic that for us, is the most important greater added value why? because in an accident you crash, and the vehicle sends the information from the accident
and by all the information i mean at what speed you crashed the real speed, not the speed of travel the speed of the impact the location, and it sends details of gps coordinates as well as maps a map like the one you would see in google maps which everyone knows. who do they send it to? to our advisor, its like the car made the phone call because of the impact. the car says
hey we crashed im right here to you guys, and what do you do? at that momment the call comes directly into the vehicle to ask you if anyone is injured, how many people are in the car to know the situation inside the vehicle, because at that time our advisor knows where you are, what kind of car it is at what speed you were going
if the airbags shot out, if there multiple impacts, all of those things is reflected by the system. if it was something sorry for interupting you, if it was something very dangerous and the system saw that there was an accident, it calls and there is no response, what do you do in that case? in that case the advisor asks if your alright and if anyone is injured, and if there is no response at that time
it connects the call to the authorities - police, fireman, ambulance- our opening is the 911 which is was recently changed last week that has not happened here in jalisco yet. iâ´m not sure its 066 -but the reality is that its a transformation to concentrate all of their operations 044, sorry i mean 066 which is where the emergency system transforms into 911, but they
will start to concentrate that even further for all emergency services which they already have, but they want to further integrate it so if im in an accident, they would call me and ask if everyone is fine and how can i help you? its as if you took your cellphone and called a friend to come get you or a tow truck or something like that
if anything is wrong, they we call the authorities and tell them there was an accident and they are not responding we assume there are injured people, we cannot say with certainty because many times people get into an accident and the first thing they do is get out of the vehicle its what we all do. and many people stay in the vehicle and are shocked, and there are many people that do not know what to do
who do they call, where are the insurance papers who do i have to call? you get very nervous saying fuck, and not knowing what to do what our advisors do is tell them not to worry that they will call the insurance company and the police would you like me to call a family member? who shall i call? give me the number and iâ´ll call iâ´ll make the connection, what we do in that sense is to make things easier for the person
in the vehicle keep them company, help them calm down, and resolve everything for them doing everything we are able to do, we have very strong connectiong with all of the authorities in the country, and thats why jalisco is a state that -well, is that true? because the police told us they had no idea about that and really tell the truth because then people will say that its not true. cevrolet also has
onstar from about 2 or 3 years ago youâ´ve worked with them as well do you get the reports from onstar? do you know what im talking about? no, not onstar. iâ´m going to say yes our point of entry has always been the center for emegency services they are the ones who make the connections with all the coorporations the first example of a vehicle which
was stolen was right here in jalisco from a person who came from sinaloa they stole a chyenne truck from him and the authorities from jalisco - he literally keept asking about the cheyenne. but that is something else you were talking about accidents does it also work as a locator, as a tracker, like lojack so everyone can understand
does it have that system integrated? within that system there are multiple systems, such as gps to locate the vehicle there is a very simple process, if they steal your car and you call us and tell us they stole your vehicle we pass you over to the authorities and legally we have to go through a process where you make the report and i connect you and they will generate code for you and from that moment on you have an official report
that your vehicle was stolen within their system and then you have to go to the public ministry and do all that. yeah, but it was stolen, iâ´m asking if you can help me find it. iâ´m not going to help you and iâ´ll tell you why because you are reporting the vehicle iâ´m not going to help you find it im going to help you get it back and im going to help the authorities to find it, its a little separated because
-there are risks involved, lets say its in the back street, you go there and you could be in danger. exactly, and we donâ´t want to put you in danger, so we tell the authorities the vehicle is here or is moving in this direction and we apply two different tools at the time we get that number for the report you made which i helped you to make
i start treating it as officially stolen, at that time i send a signla to the vehicle which blocks the enginge from running you can block it from far away? we can block it remotely. which is something people donâ´t understand. so if i call you guys and say my car was stolen you can turn it off wherever it may be? you can do that in some circumstances. let me explain this so you donâ´t get confused, when a car is blocked
after the car is turned off, the car can no longer be started, and they have to turn it off sometime- they do even to just go to the bathroom, its not like they would leave it on, unless its stolen from the people who stole it from you and the other thing is that we can also slow down the car, but we only do that in coordination with the authorities im talking to them
and telling them, its nighttime by the way and its a black cheyenne and at nightime all dark colered cheyenne will look black, i send a signal to the vehicle which make the back lights turn on without the passengers knowing. like saying there it is. like saying this is the vehicle you want to follow because there might be a few of them or maybe you donâ´t know exactly which one it is
and that is how we identify it, and the police tells us they have located it its on this road and we see it, at that time we send a signal which stops the vehicle from accelerating any further everything works, the breaks as well as steering, you could stop and put it in neutral with what your telling me, i feel like your telling me about a movie from the united states and everything that heppens there, does this really happen in mexico?
do the police really go and you guys are in contact with them, has that really happened? yes it has deacceleration is a topic that we have yet to apply here but what is blocking the motor has happened and thaks to that tool that first tool we have recovered all of the vehicles that have onstar which hhave been stolen. thats something i wanted to ask you about and by all vehicles
you mean the expensive ones right? or do the cheap ones have it too? yes, well, not all of them have it not all of them but we do have 27 models within the 4 brands of general motors and from the smallest one which today is the spark activ and the biggest one is the sport utility from cadillac the escalade and once you get past all of these the one with the biggest volume is the chevrolet trax
of all the models we have the ones that have the onstar system the most on the streets is the chevrolet trax. its the one that needs it the most, you know how they get all hysterical, but its not the most sold. its not the most sold but its the one that most frequently has onstar. it is, and we just announced the sonic not too long ago, the cruze. but here comes the part
which i donâ´t think anyone will like its all sounds very nice, but is it expensive? yes of course how much does it cost? really its not a big cost. but for who? how much is a big cost? for people like you that make alot, but for the general public like us, how much does it cost? here ya go, when you buy a vehicle with the onstar system, its already integrated its not an acessory, its not something they sell apart. do all of them- the ones that have it, have it the ones that have it have it. from the fac- let me interupt you a little bit, its not-
from a certain point i wouldnâ´t know how much money exactly but above 350,000 pesos, all of them have it on the lower part of the spectrum a bit lower than that, for example a sonic only the premier version has it for now. yes, at this time. the most likely thing is that it is going to keep going and its going to get into all of them, or i donâ´t know, in the united states
all of them have it. yes, they all do. so at some point its going to be like that here too, i understand that people can be a little skeptical as lalo will understand, but let me remind you that the first time onstar tried to get in poncho monreal was not with general motors at that time, it was with a chevy there was a chevy with which they tried it and it wasnâ´t exactly onstar but it was a base from of what onstar would later
become, they used the same buttons- like the first phase- exactly, so the first test that general motors mexico was with a chevy and it will eventually go where iâ´m going with this is that if you are thinking of buying a car from general motors, or own one from general motors, i think it would be good to look around especially if its in the lower bracket, whether or not
it has onstar, because that can make a huge difference lets get to the price which is the important question, you buy a vehicle with onstar and you get 1 year with no costs now your convincing me im liking this. and that is for you to try it out, get to know it, and for you to press the button all the time there is no difference in cost if you press it once, or if you press it 200 times- thats what i was going to ask about.
its the same thing. like your secretary there is no limit. its the siri for gm and you can also combine it with apple carplay and android auto, all of those things. at the start of the second year we invite you to continue with the service and it costs 450 pesos a month, for the entire service and if you pay it anually then instead of charging 12 months, we only charge 10.
that would be 4,500 pesos a year thats more or less alright, because how much does a lojack cost? just to give everyone an idea, 7,000 8,000 or up to 12,000 i have no idea but i also have to say after you finish talking about with the comander of the cris, the vehicle recovery center and vehicle identification for
zapopan he said, aving lojack is better than not having anything at all but its the slowest of all the systems a gps is much faster. yes that is what they say the distance is greater and its harder to get them back. yes and as he was saying we might not know them directly and they donâ´t know us directly
we have spoken with the prosecution and before we spoke to public safety for the state after it changed over to prosecution our point of entry has always been the 066 and they are the ones distribute the information to all of the coorporations and and they are our connection to all of that. have you thought about working with insurance companies
and for your insurance- there is a plan- your basically saying i have my insurance with x company, if you have onstar they do it for less money - they also insclude- we as an insurance company, by paying your insurance the service for onstar is uncluded in the price so people would definitely want a service like that something like that, or just lowering the price does that exist? we have some work developed with many insurance companies for exactly that reason weâ´ve been operating in mexico for 3 year and these years have been
good for developing history so that insurance companies know that stolen cars will be recovered the average time of recovery is up to 4 or 5 days and the fastest has been in 40 minutes, and all of this has been a negotiation which is being made with insurance companies so they can get to know us and for them to know how it works
because not only is it a benefit for the insurance companies, but also for the owner of the car its just that, if they say, if your car has onstar your insurance policy will be cheaper, and then the service is basically free or course. are there companies that will do that? there arenâ´t any yet. is that something which is seen in the united states? there is also a plan with many insurance companies as well in the united states. because its logical, your lowering the risk for them, and if your decreasing the risk, then they should lower the cost
for the client. exactly, and the part for assistance for stolen vehicles has alot to do with it the development, contact with insurance companies and especilly continued contact with the authorities. that doesnâ´t seem expensive to me, but its also not super cheap but if in one of those occasion they can find your stolen car, then its worthwhile. what would you say is a fair range of expenses for what
you get with lojack, lojack gives you a very specific service and we give you a much wider range of tools, not only for when its stolen. but really people are willing to spend money is to take care of their car, because having a secretary -but its something that you could use - maybe for you since you like having a secretary and- i donâ´t like talking with the car even if its with another person
i donâ´t like that, but that service has a much wider scope what about when you talk on bluetooth? well yes, i do talk on the phone but for example, giving orders to the car telling it to play a particular song, i donâ´t like that it makes me feel like an idiot, or more of an idiot than i already am. its a personaly thing. yes i know it is, we all have our problems i was going to say something else because the video is already like 20 minutes long and they will all fall asleep
i think the most important things we have talked about are the services, which are navigation diagnostics, motor servicing, and the others which are more important is because onstar can literally save you life, in an accident where you donâ´t know what to do or canâ´t do anything or your in the middle of the road it can literally save your life. but does- well
what if there isnâ´t any signal? is it through a satelite? its a combination both things are avaliable. exactly satelite, and through the phone so the signal will go through? your god knows where and the signal will go through? a short time ago we had an example of someone who was coming from monterrey and was going towards toluca and the highway was going towards san luis pasing matehuala, around a mountain
range and infront of them a truck flipped over and nothing happened to them its also very important for people who have a vehicle with onstar and you see something going on around you, you can also report that so when this person saw the accident was trying to make a phone call on his cellphone but he didnâ´t have any signal
he pressed the onstar button and he reported what he saw infront of him thats really good. yes of course it is. two questinos very quickly is there another similar service in mexico? no the competition from other brands donâ´t have anything? no not even mercedes? johnathan had told me- no no they donâ´t, they do have on the road assistance but a wide range service like onstar, no. we are the only company
which have it installed from the factory and we have twenty years of experience that we can apply here in mexico. another quick question those 4,500 pesos a year or 450 pesos a month is the cost whether it be a sonic or an escalade? its the same thing, and the service is also provided in the same way wheather it be someone fdriving a sonic or for someone driving a ats, cts a buick enclave
iâ´m sorry enclave still doesnâ´t have that avaliable, but a buick regal there is no difference depending on which car you have. one final question the show is focused on mexico but we are seen throughout latin america do you know if there are any plans for going into other countries? or are you already in other countries? yes, we are already in another country. to let our friends here know in which places they can look for them
we recently launched it in brazil as well as argentina because they have many variables which are adapted for that same market, its not everything that we have here but its there and it will continue to evolve, the first country with all the services apart from the united states and canada is mexico, and then brazil and argentina
and they will continue to grow even more but for now its brazil and argentina, brazil was last year and argentina was this year and it will continue to extend to other countries they have less options than we do the service profile is a little smaller? yes, exactly. well at least were beating them in something weâ´re not winning in safety, weâ´re not winning in airbags but at least we have something.
well another thing- no, no no. poncho thank you very much thank you for having me sergio. thank you everyone, goodbye. hey boys, you should subscribe. greetings to my colombian friends if you enjoyed the video give it a like, if you want to see more videos, click here.
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